Shipping & Return Policy

 

12 PM EST is the daily cut-off time for orders placed online at www.mariebelle.com

 Orders placed before 12PM EST will be processed for shipping the same day or the following business day. Some exceptions apply. 

SHIPPING POLICY & METHODS:
All orders placed after 12 PM EST Friday and/or across Saturday and Sunday will be shipped on the following Monday. If you have not received an update on your order by the end of the business day Monday, please contact customerservice@mariebelle.com for more information. 

FedEx and UPS are our preferred shipping vendors. Time-in-transit and expected delivery days are set per their published guidelines.

Packages shipped via Ground Shipping can be in transit 1 - 6 business days, delivering Monday through Saturday. If Ground Shipping isn’t available at check-out, this is because the temperatures or time-in-transit can cause melting or spoilage.

Packages shipped via 2-Day service will deliver Wednesday through Saturday. Packages shipped via Overnight service will be delivered Tuesday through Friday only. If your order needs to arrive by a specific date, we encourage you to choose one of these two shipping methods.

IMPORTANT TO NOTE: The day your package is shipped is not considered a transit day.

Ground Shipping

2 Day Shipping

Overnight Shipping

Please Note: 
*Once a package has left our facility we are not responsible for delivery delays experienced by FedEx and UPS due to severe weather events, high volume, mechanical problems or other unforeseen issues. **We do not ship to PO Box addresses. 

WARM WEATHER SHIPPING POLICY
Between May 1 and September 31, in addition to year-round to destinations experiencing warm weather, we only ship ship Overnight, 2-Day, and Ground Shipments Monday through Thursday.  In some cases, due to extreme heat, 2-Day shipping is not available.

All shipping boxes do include complimentary insulation and reusable gel packs where/when required.

Warm Weather Ground Shipping

Warm Weather 2DayWarm Weather Overnight

INTERNATIONAL SHIPPING
We currently offer international shipping to Canada only.

SHIPPING RATES 

SHIPPING ORDER & ADDRESS ACCURACY POLICY
At MarieBelle New York, we take great care in preparing your artisanal chocolates for their journey. To ensure your exquisite treats arrive promptly and in perfect condition, we rely on the accuracy of the information provided at checkout.

Customer Responsibility
It is the responsibility of the customer to provide a complete and accurate shipping address at the time the order is placed. This includes:
  • Correct house or building numbers.
  • Appropriate apartment, suite, or floor designations.
  • Accurate zip codes and recipient names.
  • Ensure P.O.Box addresses are not used as not valid as a shipping destination. 
Address Corrections & Redirects
Once a package has departed our facility and is in the possession of the shipping carrier, MarieBelle New York is no longer able to modify the delivery details directly.
  • Modification Fees: Should you require an address change or correction after the order has shipped, any rerouting fees, administrative charges, or additional shipping costs levied by the carrier (e.g., UPS, FedEx) will be the sole responsibility of the customer.
  • Delivery Delays: Please note that address changes made in transit may result in delivery delays, which may impact the freshness of perishable items. MarieBelle New York is not liable for damage or quality degradation caused by customer-initiated address redirects.

Undeliverable Packages: If a package is returned to our facility due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipping the order to the corrected address.  ***As A Tip: We highly recommend double-checking your confirmation email immediately after purchase. If you spot an error, please contact our Concierge Team at customerservice@mariebelle.com within one hour of placing your order to attempt a correction before processing begins.

PAYMENT INTEGRITY & DISPUTE RESOLUTION POLICY
At MarieBelle New York, we strive to provide an exceptional experience from the first click to the final bite. We value the trust you place in us and are committed to resolving any concerns with the grace and attention they deserve.

Commitment to Direct Resolution:
By completing a purchase with MarieBelle New York, you agree to contact our Concierge Team directly to resolve any issues regarding your transaction—including billing inquiries, delivery concerns, or product satisfaction—before initiating a chargeback, payment reversal, or dispute with your bank or credit card provider.  We believe that most concerns can be resolved swiftly and harmoniously through direct dialogue. Filing a formal dispute without first allowing us a reasonable opportunity to assist you may be considered a breach of our Terms of Sale.
Submission of Disputed Claims
All requests for refunds or reports of delivery discrepancies must be submitted to our support team within 3 days of the scheduled delivery date. Please be advised that MarieBelle New York reserves the right to provide the following evidence to financial institutions in response to any chargeback claim:
  • Proof of order confirmation and acceptance of store terms.
  • Certified delivery tracking and "Proof of Delivery" documentation.
  • Records of all correspondence between the customer and our team.
Fraudulent & Abusive Disputes
To maintain the integrity of our boutique services, MarieBelle New York takes fraudulent or abusive chargebacks seriously. In such instances, we reserve the right to:
  • Permanently restrict the account and associated details from future purchases.
  • Pursue collection efforts for the recovery of lost funds and associated processing fees.
  • Provide comprehensive dispute evidence to payment processors and global anti-fraud databases.
Agreement of Terms
By finalizing your order, you confirm that you have read, understood, and voluntarily agreed to this Chargeback & Payment Dispute Policy, as well as our broader Terms and Conditions. Remember, our Concierge Team is always here to help. If you have a question regarding your statement or the status of your chocolates, please reach out to us at customerservice@mariebelle.com before contacting your bank. We are dedicated to ensuring your MarieBelle New York experience is nothing short of perfection.

SIGNING FOR YOUR CHOCOLATES
Please alert your recipient to be on the lookout for their delivery!

Our packages are shipped with a Signature Release, which allows FedEx and UPS to leave your package in a safe place without a signature. We found that this policy works best for most of our clients. This avoids the possibility of chocolate being held overnight in a hot distribution facility where it may melt.

MarieBelle New York Chocolates encourages customers to register for FedEx Delivery Manager® and UPS My Choice®. These services allow the customer to track delivery progress, authorize release of packages, and specify where to leave packages upon delivery.

Please understand that MarieBelle New York Chocolates is not responsible if an order is misplaced or damaged and not picked up once it’s been delivered. If your package is delivered with damaged or missing items, please provide your order number along with photos of the packing slip, shipping carton, and products to customerservice@mariebelle.com within 3 days of delivery for a resolution.

SHOULD YOU GET A “TRACKING CANCELED BY SENDER”
Don’t be alarmed! MarieBelle New York Chocolates sometimes may need to create an updated shipping label for your purchase but you can always reach out to our customer service team for updates.

For any questions or queries regarding a purchase or order, feel free to contact our Customer Service team at: customerservice@mariebelle.com or call us at 718-599-5515 (ext. 1) during regular business hours: Monday through Friday 9am - 5pm EST.

Shipping Rates

Our shipping rates are as follows: 

Shipping Overnight:  $47.00     

Shipping 2-Day Flat Air: $28.00

Shipping Flat Ground: $17.00
Once An Item Leaves Our Facility

Once a package has left our facility we are not responsible for delivery delays experienced by FedEx and UPS due to severe weather events, high volume, mechanical problems or other unforeseen issues.
Returns & Exchange Policy

We appreciate your purchase of our chocolates. Due to safety and hygiene reasons, we regret to inform you that we cannot accept returns or exchanges on any chocolate products once they have reached their destination.

Our commitment to delivering the highest quality and ensuring the well-being of our customers is of utmost importance.

If you have any concerns or issues with your order, please contact our customer service team, and we will do our best to address your needs promptly. Thank you for your understanding.
PO Box Shipping

We do not ship to PO Box addresses.

Warm Weather Shipping

Between May 1 and September 31, in addition to year-round to destinations experiencing warm weather, we only ship ship Overnight, 2-Day, and Ground Shipments Monday through Thursday.  In some cases, due to extreme heat, Ground shipping is not available.

All shipping boxes do include complimentary insulation and reusable gel packs where/when required.
International Shipping

We currently offer international shipping to Canada only.
Signing For Your Chocolates

Please alert your recipient to be on the lookout for their delivery!

Our packages are shipped with a Signature Release, which allows FedEx and UPS to leave your package in a safe place without a signature. We found that this policy works best for most of our clients. This avoids the possibility of chocolate being held overnight in a hot distribution facility where it may melt.

MarieBelle New York Chocolates encourages customers to register for FedEx Delivery Manager®and UPS My Choice®. These services allow the customer to track delivery progress, authorize release of packages, and specify where to leave packages upon delivery.

Please understand that MarieBelle New York Chocolates is not responsible if an order is misplaced or damaged and not picked up once it’s been delivered. If your package is delivered with damaged or missing items, please provide your order number along with photos of the packing slip, shipping carton, and products to customerservice@mariebelle.com within 3 days of delivery for a resolution.
Order Accuracy

The accuracy of the billing and shipping information you provide is crucial in making sure your delivery is prompt. MarieBelle New York is not responsible for errors in information. If any corrections need to be made to your order, please contact customer service within 1 hour to correct the shipping address, email, name or gift note needs to be changed/added. Please note if the order has been fulfilled and the package has left our facility any address correction and returned package fees will be charged to the customer.
Should You Get A "Tracking Canceled By Sender"

Don’t be alarmed! MarieBelle New York Chocolates sometimes may need to create an updated shipping label for your purchase but you can always reach out to our customer service team for updates.
Additional Questions

For any questions or queries regarding a purchase or order, feel free to contact our Customer Service team at: customerservice@mariebelle.com or call us at 718-599-5515 (ext. 1) during regular business hours: Monday through Friday 9am - 5pm EST.

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